These tips can help you become a more effective communicator as a leader. Remember, communication is a skill and it takes practice, so try some of these out in your workplace and see how you improve over time.

以下技巧可以帮助你成为一名更有效的沟通领导者。请记住，沟通是一门技能，需要不断练习，因此请在工作中尝试这些技巧，看看随着时间的推移，你会取得怎样的进步。

Instead of relying on buzzwords that annoy employees, use vocabulary they can relate to. You can determine which words are most effective and relevant to your team simply by listening to how they speak and the words they use. The best way to do this is by having direct conversations with them. Feel empowered to get out of your office and engage with everyone. The more you speak your team’s language, literally, the more effective your communication will become.  

不要依赖那些让员工厌烦的流行语，而要使用他们能够理解的词语。您只需倾听团队成员说话的方式和用词，就能确定哪些词语对他们最有效、最贴切。最好的办法就是与他们直接对话。走出你的办公室，与每个人接触，你就会感到自己充满力量。你用团队的语言交流得越多，你的沟通就会越有效。

Many times, poor communication stems from misunderstanding. To avoid this, be clear and direct when discussing things with your employees. For example, if you want to achieve a goal, be clear about what success looks like, the time frame in which you expect to complete the goal, and the individual steps it will take to reach it. Similarly, when having tough conversations with employees around things like performance issues, it’s important to say what you mean in simple, direct statements. Don’t beat around the bush. Your employees will have a clearer understanding of your expectations and respect you more for your transparency and clarity.  

很多时候，沟通不畅源于误解。为了避免这种情况，在与员工讨论事情时要清晰、直接。例如，如果你想实现一个目标，那么就应该清楚地说明成功是什么样子的，你希望在多长时间内完成目标，以及实现目标所需的各个步骤。同样，在与员工就绩效等问题进行艰难的对话时，用简单直接的语句表达你的意思也很重要，不要拐弯抹角。你的员工会更清楚地明白你的期望，也会因为你的实在和坦率而更加尊重你。

Asking questions is one of the most important things leaders can do to gain a better understanding of what it’s like for their team in the day to day. While many leaders feel like they need to have all the answers, it’s the leaders who ask a lot of questions who will best know their team and their workplace. When asking questions, ask them one at a time and allow your employees space to answer. To improve the level of information you gather this way, establish a culture of open communication in which employees aren’t afraid to speak up, even if what they have to share isn’t the best news. 

为了更好地了解团队的日常工作情况，提问是领导者需要做的最重要的事情之一。虽然很多领导者觉得自己需要掌握所有答案，但多问问题的领导者才最了解自己的团队和办公环境。提问时，一次只问一个问题，给员工留出回答问题的空间。要想通过这种方式提高信息收集水平，就要建立一种开放的沟通文化，让员工敢于畅所欲言，即使他们要分享的并不是最有效的信息。

When all else fails, it never hurts to periodically check in with your team and find out how they’re responding to your communication style. Anonymous employee surveys can be a good way to find out what you’re doing well and where you can improve. Take the feedback to heart and try to adjust your communication style as your employees’ responses indicate. By hearing what they have to say and adjusting your actions accordingly, you can also build a stronger rapport and sense of trust with your team. 

如果其他方法都不奏效，定期与你的团队进行沟通，了解他们对你的沟通方式的反应，也不失为一种好方法。匿名员工调查是一个很好的方法，可以帮你找出做得好的地方和可以改进的地方。将反馈意见铭记于心，并尝试根据员工的反应调整自己的沟通风格。通过听取他们的意见并相应地调整自己的行动，您还可以与团队建立更强的默契和信任感。

翻译｜Henry